If you experience a technical issue or have a query, please check our guidance below.
Please ensure you are using the latest version of the Log File Analyser and see if it resolves the issue.
Check out our FAQ and user guide which can help answer common problems and queries.
If you need details on your licence or an invoice, simply login to your account to retrieve them.
If the steps above don't resolve your issue, or you just need to talk to us about a feature request, then contact us via technical support outlined below.
We love bug reports, feedback and feature requests. We will always try and resolve technical issues where possible. To help us answer your query in our very first reply, please help us by following these steps.
1) Save your log files by clicking 'Help > Debug > Save logs' within the app.
2) Please include at least 10 lines of the log file, the issue and any necessary screenshots or videos.
3) Email all of the above to us on firstname.lastname@example.org or by clicking the 'open a support ticket' button below.
We aim to answer support queries within 24hrs during usual working business hours. Thank you!