Log File Analyser Support

Have you tried?

If you're experiencing a problem or have a question about the Screaming Frog SEO Log File Analyser, please follow these steps -

  • Please ensure you are using the latest version of the SEO Log File Analyser .
  • Please carefully read our FAQ, which covers common issues and our user guide which provides detail on how to use the SEO Log File Analyser.

Still having problems?

If you require support from the Screaming Frog team, then please just email us or open a support ticket below. Please follow these steps -

1) Send us your log files by clicking 'Help > Debug > Save Logs' within the application and emailing them to lfasupport@screamingfrog.co.uk or clicking the 'Open a support ticket' button below.

2) Please include details of the site, the issue and any necessary screenshots or videos.

3) Please include your licence username and key if it's not from a registered user email.

We aim to answer support queries within 24hrs during usual working business hours. Thank you!

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Support Ticket

Fill out the form below to open a support ticket.

Alternatively email us at lfasupport@screamingfrog.co.uk

If you need to send us your logs, open the Log File Analyser,
click on 'Help' and 'Debug' in the menu and click the 'Save Logs' button.
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