If you have just purchased a licence and have not received your licence, please check your spam / junk folder to ensure it hasn't been caught in filters, such as MessageLabs.
You can also view your licence(s) details and invoice(s) by logging into your account, if you purchased from the 22nd of September 2014 onwards.
If the SEO Spider says your 'licence key is invalid', then please try copying and pasting it in again carefully. The licence keys we provide always work, so please read our FAQ, which covers common mistakes inputting a licence key.
Open a Support Ticket
If you require support from the Screaming Frog team, then please email us or open a support ticket below.
Please remember to provide specific details about your issue, including any relevant details of the website or URL, your operating system, and ideally logs as well.
We aim to answer support queries within 24hrs during usual working business hours. Thank you!
If you are experiencing a problem with the Screaming Frog SEO Spider, please follow these steps -
Please carefully read our FAQ, which covers common problems and our user guide which provides detail on how to use the SEO Spider.
Please ensure you are using the latest version of the SEO Spider.
Please uninstall, then reinstall the SEO Spider ensuring you are using the latest version, and try again.
If the problem persists or you have experienced a crash, please also send us your log file to analyse. Please follow these steps -
1) Open the SEO Spider, click on 'Help' and 'Debug' in the menu and click the 'Save Logs' button to save the log file data from your crawl to send to us.
2) Please e-mail the saved logs to support[at]screamingfrog.co.uk. (Replacing the [at] with @).
3) Please remember to include your licence username and key when you contact support and provide details of when you experienced the problem and the site you were crawling.
Please note - We do not offer support for the lite version of the tool. However, we will generally look into any issues. If you own a licence, we aim to reply within 24hrs, but this might occasionally be a longer period.