If you have just purchased a licence and have not received your licence, please check your spam / junk folder and check it hasn’t been caught in filters such as MessageLabs.
If you still haven’t received the licence or have simply misplaced your licence, then please add @screamingfrog.co.uk domain to your e-mail safe senders list and contact support[at]screamingfrog.co.uk (replacing the [at] with @) with your Paypal e-mail address, date of purchase and transaction ID.
If you are experiencing a problem with the Screaming Frog SEO Spider, please follow these steps –
If the problem persists or you have experienced a crash, please also send us your log file to analyse. Please follow these steps –
1) Open the SEO Spider, click on ‘Help’ and ‘Debug’ in the menu and click the ‘Save Logs’ button to save the log file data from your crawl to send to us.
2) Please e-mail the saved logs to support[at]screamingfrog.co.uk. (Replacing the [at] with @).
3) Please remember to include your licence username and key when you contact support and provide details of when you experienced the problem and the site you were crawling.
Please note – We do not offer support for the lite version of the tool. However we will generally look into any issues. If you own a licence we try to look at any problems within 7 days of a support submission.